Nkosh Kisaan Ai ("Nkosh", "we", "us", or "our") is committed to protecting the privacy of Indian farmers and all users of our platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, AI chat, and voice assistant services. By using Nkosh Kisaan Ai, you agree to the practices described in this policy.
1. Information We Collect
a) Account Information
When you register or login, we collect your full name and mobile phone number. We use OTP (One-Time Password) based authentication — we do not store passwords.
b) Conversation Data
Messages you send in Chat With Ai and voice inputs from Talk With Ai are processed to generate AI responses. Conversation history may be stored locally on your device (browser localStorage) to restore your chat session. We may also collect anonymized conversation data to improve our AI models.
c) Device & Usage Data
We may automatically collect device type, browser type, language preference, IP address, pages visited, and interaction logs to improve platform performance and troubleshoot issues.
d) Microphone Access
Our Voice Assistant feature requires access to your device microphone. Audio is processed in real-time using your browser's Web Speech API. We do not store raw audio recordings on our servers.
2. How We Use Your Information
- To authenticate your account via OTP and maintain your login session.
- To process your questions and deliver AI-generated farming guidance in your language.
- To restore your chat history across sessions for a seamless experience.
- To improve the accuracy and quality of our AI models using anonymized data.
- To send you important service notifications (OTP, account updates) via SMS.
- To monitor platform security, detect fraud, and prevent misuse.
- To analyze usage trends and improve our features for Indian farmers.
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share data only in the following limited cases:
- AI API Providers: Your questions are sent to our AI backend (api.nkoshcrm.in) to generate responses. No personally identifiable information is included in API calls.
- SMS Gateway: Your mobile number is shared with our SMS provider solely to deliver OTPs.
- Legal Requirements: We may disclose information if required by Indian law, court order, or government authority.
4. Data Security
We implement industry-standard security measures to protect your data:
- All data transmission between your device and our servers is encrypted using HTTPS/TLS.
- Authentication is handled via time-limited OTPs — no passwords are stored.
- Access to user data is restricted to authorized personnel only.
- We regularly review and update our security practices.
5. Your Rights
As a user of Nkosh Kisaan Ai, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate information.
- Deletion: Request deletion of your account and associated data.
- Chat History: Clear your local chat history anytime using the "Clear Chat" button in the app.
- Microphone: Revoke microphone permission at any time from your browser settings.
To exercise any of these rights, contact us at info@nkosh.in.
6. Data Retention
We retain your account information (name, phone number) for as long as your account is active. Chat history stored in your browser's localStorage is controlled entirely by you and is cleared when you use the Clear Chat button or clear browser data. Anonymized usage data may be retained for up to 2 years for analytics purposes.
7. Children's Privacy
Nkosh Kisaan Ai is intended for use by individuals aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately at info@nkosh.in.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of Nkosh Kisaan Ai after any changes constitutes your acceptance of the updated policy.
Questions about your privacy?
Reach out to us and we'll respond within 2 business days.